Open Data Project

Automated Service Confirmation Number

On the National 800 Line the automated service is constantly being updated. With the addition of filing claims online we are issuing confirmation numbers to the people that file online, however the automated service does not specify that this is strictly limited to those file online.


Proposed change to the automated service would say "If you have filed your application online, please enter your confirmation number now, otherwise please hold for the next available agent"



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Idea No. 138