On a daily basis thousands of people are unable to verify their identity when setting up the online account. The questions that Experian asks to verify "identity" is often old, and outdated. Having a copy of one's Experian Credit Report often is necessary. When a person attempts to create the account and fails they're locked out for 24hrs, and only have one more attempt at the quiz the following day. We need to have a hyper link to www.annualcreditreport.com with the words (if you haven't requested your report within the last 12 months) get your free copy by following the link. This should be placed within the error message that the NH will receive when failing the quiz. The NH will now be positioned to pass the verification quiz and setup the account.
Idea No. 94