Provide the option of providing the caller the ability to enter the social of the person they are calling about as well as their own. Allow the system to verify if the persons social is linked as the Representative Payee. If the person is not the payee. If the social being provided is the Rep payee allow the system to propagate into CHIP with the Rep Payee's social and the Beneficiary's social. If the social is not listed as the Rep Payee, use the automated service to tell the person to visit the local office or person "1" to hold the line for the next available agent.
Idea No. 137