Open Data Project

Website Experience

Why does the experience in accessing my ss account have to be so frustrating. The original registration process was not a good experience and i was not able to complete the process. I called in and was told that the login process was linked to Experian and that i needed to contact experian. When i did, i had to pay to ask the question. Later i learned that i had signed up for other services and charges started showing up on my bank statement that i did not order. I called my ssa again and was told i needed to go to a local ss office to get an access code. The hours that the local ss office is open is not conducive to somebody who works mon thru friday. So i had to take time off work which cost me money to stand in line after line.

Seriously? All to log and get my own info?? Really? Why???



4 votes
Idea No. 33