Open Data Project

Do You Care About My Privacy?

Quote from "Your Social Security Number and Card" October 2013, "You should treat your Social Security number as confidential information and avoid giving it out unnecessarily. You should keep your Social Security card in a safe place with your other important papers. Do not carry it with you unless you need to show it to an employer or service provider." If this is what you believe, then stop putting SSNs on medicare ...more »

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Publish Wait Times at SSA offices

By publishing wait times as Open Data, the SSA can immediately increase customer satisfaction with this one innovation similar to what has been done by Connecticut DMV https://www.dmvselfservice.ct.gov/NemoService.aspx. It also allows the SSA to tap the energy of the Civic Tech community to build innovative solutions by commingling this specific Open Data with other datasets (e.g. mixing it with public transport/traffic ...more »

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SS office , medicare and medicaid offices not commuicating

All three offices should be in contact with each other . I have medicare and Medicaid who supposed to pay my premiums monthly. I also have SSD. This month a double premium amount was taken out of my check. I called SS and they said to call FSSA again. I happened to be eligible for the extra help with premiums being pain by state, and they advised it wasn't my fault that they deducted it from my check when they wasn't ...more »

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Application Status

Extremely poor turn-around in applying for Social Security.

 

 

I applied for Social Security on January 15, 2014. I had drawn on my husband's, but will reach the appropriate age the end of March

to draw on my own. We are heading into March and I have heard absolutely nothing. A bit disconcerting when on a fixed income.

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NO LAWYER FOR APPROVAL

Luckily, I did not have to fight for my approval, however I know many who have. They have had to fight for years. 7 is the longest I am aware of. Personally. SSA Should develop a self service portal which allows applicants a timeline and step view of their claim starting at day 1. It should track and count down the typical number of days till completion. If the issue is held up in a particular department there should ...more »

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Instant Messaging as part of Customer Service

Most corporation are offering Instant Messaging as part of their customer service. It allows companies to provide a faster service than phone customer service and it will avoid employees from following up with uneccessary emails. The idea is that one SSA employee can be communicating with several individuals at the same time. Instant messaging is use by insurance, financial, cable tv companies, etc. Its is faster and ...more »

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BETTER SERVICE ON OVERPAYMENT ISSUES

I have been dealing for nearly a year on a huge overpayment issue (SSA says I owe over $18,000!). It should not take this long to resolve the issue. Better information needs to be included in the overpayment section of the on-line info about the overpayment status. Further, the general SS phone number representatives can provide little information on the status and evidently there is nobody a person can speak to at ...more »

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Open Data Project

Social Security Statement

Our Social Security Statement should be available even though a user has applied for Social Security Disability. It would also be helpful for the user to be able to view their file online to see the status, the denial, etc.

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What I'd Like To See

Here are some data sets that I'd like to see released: 1) Productivity, backlog and allowance rates for each state DDS 2) Percent of claimants with attorney or other representation 3) EAJA fees paid 4) Appeals Council productivity and backlog 5) Percent of claimants who are rejecting video hearings 6) Number of attorney-advisor decisions issued 7) Number of on the record reversals issued by ALJs 8) Processing time data ...more »

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