This misleads the public into having the perception that online application for medicare and retirement could be processed in 5 days. Many actually call the field office, and the national 800 # after the 5 days thinking that their application should have been completed. This language needs to be removed, and language explaining more actual time lines needs to be added.
I would love to be able to view the status of a claim online without having to call the field office or ODAR through the ERE. It would be much more cost and time efficient if I could simply log on and see what stage they are at in their claim.