Open Data Project

Monthly wage reporting over the phone, automation & forms

I report my son's monthly wage via the automated phone service. I have had a on going problem when it comes to the part where they ask you to "say and spells your last name" after saying and spelling my last name I am asked to do it again and then again, sometimes even a 3rd time. Then after the 3rd time it says "check the information and call back later". It's very aggravating and it happens usually 8 out of 10 calls! ...more »

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Open Data Project

Retraining and Relief for Customer Service

As others have written, it takes me 4-5 phone calls plus 3-4 visits to my local SSA to get a correct answer or to get something like a simple form to be filed correctly. I understand what a massive project social security is, and I can imagine how many cases and issues the folks working the SSA desks and phone lines must handle daily - they are overwhelmed! Being so overwhelmed, I too would get frustrated and probably ...more »

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