It's more then vital that the data and info out there via the SSA in regards to individual representative payee's and such be updated to information more recent to the times. I do not know when the previous informational booklet for Representative payee's was made and printed but it leaves a lot to be desired. I do not know if the organizational payee's are given a whole lot more information and such but the individuals ...more »
As it stands, Income reporting via the iphone app doesn't seem to work if you are a Representative Payee for SSI. Only way for me to report income is the slow and cumbersome process of calling the national number, Going to local office, or mailing it in. This makes things very difficult.
Non-profits who provide payeeship services should be able to access client records through the business site--in the same way that we submit reports electronically.ESPECIALLY if you move to only being able to access benefit verifications by phone.
To contact a social security representative, my only options are to write, visit, or call my nearest office. Email support should be another option. Sometimes the wait time over the phone and in person at the SSA office and take too long and be a huge inconvenience.