Social Security has more open data to share: NEW DATA • “Field Office Telephone Service Monthly National Answer Rate and Busy Rate”. (https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html) This data was requested by a community member through this Open Data Customer Feedback Process • “Data On Title XVI Blind/Disabled Average Processing Time (In Days) (Excludes Technical Denials)” (https://www.ssa.gov/open/data/Disability-Processing-Time-Title-XVI.html) ...more »
In November 2015, we posted a CSV version of our Enterprise Inventory to improve its accessibility to human readers. You can find it at: www.ssa.gov/data/data.csv. We made this change in response to a comment through this forum. We welcome your ideas on data you’d like us to release, or ways to make our data more accessible.
A Community Member recently made a request for data he wanted our agency to release, and several of his requested data sets became available to the public. You can find those data sets, as well as other newly released data, at the links below: • Social Security Administration 800 Number Network Average Speed to Answer: http://www.socialsecurity.gov/open/data/800-number-average-speed-to-answer.html • Social Security ...more »
1. Race/ethnic background of disability applicants and ultimate result of claim, whether granted or denied.
2. Number of cases for each ALJ which go to the Appeals Council and Federal Court, and ultimate result of those appeals.
I regularly use the ERE in the course of representing claimants in ALJ level claims. As a representative utilizing this system, I believe it would beneficial to have claimant's electronic files available at all levels of the claim. This would eliminate much phone and other traffic through the field offices, lessening their burden. At the very least, an ERE Bar Code should be sent to claimants at the commencement of ...more »
Here are some data sets that I'd like to see released: 1) Productivity, backlog and allowance rates for each state DDS 2) Percent of claimants with attorney or other representation 3) EAJA fees paid 4) Appeals Council productivity and backlog 5) Percent of claimants who are rejecting video hearings 6) Number of attorney-advisor decisions issued 7) Number of on the record reversals issued by ALJs 8) Processing time data ...more »
As a Service Rep. we always try to deliver Quality Service in a Timely manor to each person. There is one process that can hold many people up during the day. Rep/Payee applications. I have seen the process go from 15 min. to 45 for one app. and well over an hour for 2 R/P apps. If somehow we could set up the request and application online, then we set up a time for the appl.to come in at a certain time and day for SSA ...more »
Often datasets are offered in JSON format which is useful for computer programmers but not so useful for researchers / analysts as JSON is not really human readable. https://json-csv.com is a JSON to CSV converter which transforms JSON data into a format that can be opened in a spreadsheet. Researchers can then easily dice the data with the spreadsheet tools. I thought I would share this with the community as it ...more »
Let’s make it possible to send/share beneficiary documents through their myssa account. Allow a myssa account holder to email or call to make a request for a document not readily available otherwise. As an example they can request a 2013 1099 statement or their original award notice from 2011. When the account holder logs back in next day it would be available for print. This potential service would further reduce calls ...more »
On June 8th, 2015, we updated our Data on Customer Service Satisfaction with 2014 information. This dataset reflects the public’s perception on the services we provide in-person in our offices, by telephone or on the internet. The feedback helps us identify strengths and weaknesses in our service delivery so we can make necessary improvements. Go check it out at: http://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html! ...more »
All first party filers for benefits should be required to register for my Social Security to apply. An alternate portal could be provided for 3rd parties filing for others. The my Social Security account should also be used to check the status of claims and check for any correspondence sent to the claimant. This eliminates the need for multiple links for SSA business (one to file, one to check the status and then a my ...more »
This misleads the public into having the perception that online application for medicare and retirement could be processed in 5 days. Many actually call the field office, and the national 800 # after the 5 days thinking that their application should have been completed. This language needs to be removed, and language explaining more actual time lines needs to be added.