Campaign: Open Data Project

Update Computer Systems

Social Security needs to update their computer systems and allow disability claimants and their attorneys to access their claim file online just like when the case is sent to ODAR. This would cut down on phone calls and missed appeal deadlines due to attorney paperwork not being processed. Currently all attorney information has to be updated into 5 separate computer systems. With all the staffing cutbacks, this systems ...more »

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42 votes
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Campaign: Open Data Project

Year end statements

At the end of the year, Soc. Sec. sends a tax related statement to those receiving benefits. It would be reallly helpful to have that available on the "My Social Security".

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34 votes
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Campaign: Open Data Project

Give the option to communicate digitally instead of snail mail

As a representative payee, I wish I could send or receive a secure email instead of communicating through snail mail. As it stands now I have to send income statements, reviews, etc... through snail mail. Not only is this a major waste of paper, But I have major privacy concerns as with the information in these mailings is all a single person would need to commit ID theft.

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23 votes
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Campaign: Open Data Project

Detailed online status

I would love to be able to view the status of a claim online without having to call the field office or ODAR through the ERE. It would be much more cost and time efficient if I could simply log on and see what stage they are at in their claim.

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21 votes
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Campaign: Open Data Project

Stop placing full SSN on mailed communications

This is a major privacy concern. Every communication SSA sends to myself or my children has Social Security Number and even birthdates. At least mask partially mask the SSN. We are worried if the wrong person gets a hold of our mail they will have everything they need to steal our Identity.

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21 votes
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Campaign: Open Data Project

Status of applications

Being able to see status of any application submitted on "My Social Security" site.

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19 votes
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Campaign: Open Data Project

SSDI

Allowing applicants to track our SSDI case on-line. Our lawyers have the option why cant we.

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18 votes
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Campaign: Open Data Project

Increase online access

I come online to see if forms I've submitted have been recieved (they haven't, over 3 months) allow submitting of forms ONLINE such as ssa-1696, CMS1763, ssa 561. It is 2014, why is the website run like it's 1996???

It would be much more efficient. The telephone services are a nightmare, and it costs me a good deal of time and money hand submitting things as if this were the 1940's. Nonsense!

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16 votes
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Campaign: Open Data Project

Retraining and Relief for Customer Service

As others have written, it takes me 4-5 phone calls plus 3-4 visits to my local SSA to get a correct answer or to get something like a simple form to be filed correctly. I understand what a massive project social security is, and I can imagine how many cases and issues the folks working the SSA desks and phone lines must handle daily - they are overwhelmed! Being so overwhelmed, I too would get frustrated and probably ...more »

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16 votes
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Campaign: Open Data Project

Do You Care About My Privacy?

Quote from "Your Social Security Number and Card" October 2013, "You should treat your Social Security number as confidential information and avoid giving it out unnecessarily. You should keep your Social Security card in a safe place with your other important papers. Do not carry it with you unless you need to show it to an employer or service provider." If this is what you believe, then stop putting SSNs on medicare ...more »

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16 votes
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Campaign: Open Data Project

Email support and customer service

To contact a social security representative, my only options are to write, visit, or call my nearest office. Email support should be another option. Sometimes the wait time over the phone and in person at the SSA office and take too long and be a huge inconvenience.

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15 votes
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Campaign: Open Data Project

Voluntary Tax Withholding - W-4V

I would like to be able to update my W-4V form on line rather than printing the form from the SS site and mailing it. It would be easier and less complicated if this was available on the SS website.

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15 votes
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