By publishing wait times as Open Data, the SSA can immediately increase customer satisfaction with this one innovation similar to what has been done by Connecticut DMV https://www.dmvselfservice.ct.gov/NemoService.aspx. It also allows the SSA to tap the energy of the Civic Tech community to build innovative solutions by commingling this specific Open Data with other datasets (e.g. mixing it with public transport/traffic ...more »
Right now, there is a burgeoning civic tech community that's taking advantage of the open data phenomenon to build new civic businesses and biz models.
The SSA can more readily tap this energy by using standards-based platform like Socrata or CKAN rather than building its own customized data portal.