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Ideas Contributed [ 4 ] [+]
This misleads the public into having the perception that online application for medicare and retirement could be processed in 5 days. Many actually call the field office, and the national 800 # after the 5 days thinking that their application should have been completed. This language needs to be removed, and language explaining more actual time lines needs to be added.
On a daily basis thousands of people are unable to verify their identity when setting up the online account. The questions that Experian asks to verify "identity" is often old, and outdated. Having a copy of one's Experian Credit Report often is necessary. When a person attempts to create the account and fails they're locked out for 24hrs, and only have one more attempt at the quiz the following day. We need to have ...more »
It would be amazing if we could place the customers 1099 in there online account. However, if that can't be done lets put the two most requested forms during tax season in the "Help Center" of the online account. We need the link to the Voluntary withholding and a request for a replacement 1099 in the Help Center. Customers drive to the FO and call the national # because our web site is so busy many just can't find ...more »
Working as a TSR at the Nation 800 # countless agents spend wasteful time trotting to the printer to print off a Beve letter, onward to the fax machine. This is a waste of time, resources. Tying up the lines, causing the public to wait. Folks it is 2014 and we are still doing this? High Costs in the following areas Cost of materials – paper and toner for fax machines, MFPs and printers Equipment costs – purchase or ...more »